Delivery and returns

Deliveries

UK (Standard) Delivery - FREE/£3.95
UK Standard delivery to any UK address is FREE on orders over £60 and costs £3.95 on orders below. Parcels are sent out by courier or Royal Mail depending on the weight of the item and will typically arrive within 3-5 working days. You will receive a tracking number via email.

LIGHTWEIGHT Delivery - FREE

We offer free delivery on single lightweight items. This will be automatically implemented at checkout.

LOCAL Delivery - FREE

We offer free delivery to TN1, TN2, TN3 and TN4 postcodes. Please select this at checkout.

Returns

We hope that you love your purchase from French Kitchen Company but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us.

Please email us at contact@frenchandflavour.com within 14 days of receipt of the goods and inform us of the reason for your return. We will then email you an address label and return form. The goods must be unused and returned to us in their original packaging. Please include your name, address and order number with the goods you are returning. There is no need to send them via Special Delivery; simply obtain Proof of Posting. We will then refund you the original cost of your order. Items are returned at your expense unless they are faulty. We regret we are not liable for returns which do not reach us, or are damaged when we get them back.